Vector Automation of America LLC is an independent reseller of industrial automation parts and components, headquartered at 250 Monroe NW, Suite 400, Grand Rapids, Michigan 49503. We operate an online store at store.vectorautomation.com and serve customers across the United States and internationally. Vector Automation is the data controller responsible for the personal information collected through our website and business operations.

We collect personal information that you provide directly to us, as well as certain information collected automatically when you use our website.

Information You Provide Directly

When you create an account, place an order, request a quote, or contact us, we may collect the following:

Information Collected Automatically

When you visit our website, we automatically collect technical information including your IP address, browser type and version, operating system, referring URL, pages visited, and time and date of your visit. This information is collected through cookies, web beacons, and similar tracking technologies.

Order Fulfillment and Customer Service. We use your contact, billing, and shipping information to process and fulfill your orders, send order confirmations and shipping notifications, handle returns and warranty claims, and respond to your inquiries.

Account Management. If you create an account, we use your information to manage your account, provide access to your order history, and maintain your saved preferences.

Quote Processing. For Quote Only products and custom orders, we use your contact and company information to prepare, send, and follow up on custom price quotes.

Communications and Marketing. With your consent, we may send you promotional emails about new products, special offers, and company updates. You may opt out at any time by clicking the unsubscribe link in any email or by contacting us directly.

Legal Compliance and Fraud Prevention. We may use your information to comply with applicable laws and regulations, verify compliance with export control requirements, detect and prevent fraudulent transactions, and enforce our Terms and Conditions.

Vector Automation does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your information only in the following limited circumstances:

Shopify. Our store is powered by Shopify Inc. Shopify processes your order and payment data in accordance with their own Privacy Policy. Shopify is certified PCI DSS compliant for payment card data handling.

Shipping Carriers. We share your name, address, and order details with shipping carriers (such as UPS, FedEx, and USPS) to fulfill and track your deliveries.

Legal Requirements. We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Vector Automation, our customers, or the public.

Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to recognize you on return visits, maintain your shopping cart, and analyze website usage.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our website, secure storage of account credentials using industry-standard hashing, and restricted access to personal data on a need-to-know basis.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Order and transaction records are retained for a minimum of seven (7) years to comply with tax and accounting requirements. Account information is retained for as long as your account is active, plus a reasonable period thereafter. Marketing preferences are retained until you unsubscribe or request deletion.

All customers have the right to access the personal information we hold about them, request correction of inaccurate data, opt out of marketing communications at any time, and request deletion of their personal information, subject to our legal retention obligations.

California Residents (CCPA/CPRA). If you are a California resident, you have additional rights including the right to know what personal information is collected, used, shared, or sold; the right to delete personal information we hold about you; the right to opt out of the sale of personal information (Vector Automation does not sell personal information); and the right to non-discrimination for exercising your privacy rights. We will respond to verifiable requests within 45 days as required by California law.

European and International Customers (GDPR). If you are located in the European Economic Area (EEA) or United Kingdom, you have the right to access, rectify, erase, restrict processing of, and port your personal data, as well as the right to object to processing and to withdraw consent. You also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at info@vectorautomation.com or (616) 279-6046.

Our website and services are intended for business and professional use and are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we may have collected information from a child under 16, please contact us at info@vectorautomation.com.

Vector Automation is based in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your information to the United States.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related inquiries within 5 business days.